Delivery & Returns

Delivery & Returns

RETURNS

Policy:

Du North inspects the products we ship to ensure they meet our standards, to the best of our ability.  For any issues with an item, we offer a 30-day exchange for credit, limited to the following conditions.

Returns will be accepted in the following circumstances and a credit coupon will be issued:

  • Leggings:
    • Rips in the seam, crotch, leg, or anywhere in the fabric that is noticeable;
    • Small symmetrical holes (no snags);
    • Irregularities in pattern stamps or dye runs;
    • Sewing of the seam not correctly completed;
    • Noticeable ink runs/spots that effectively ruin the appearance of the design;
  • All other products:
    • Please refer to defect checklist (contact us to receive a copy).

Returns will not be accepted in the following circumstances:

  • Smell;
  • Obvious snags and tears, or signs of wear;
  • Items that have been washed;
  • Substituted Items;
  • After the 30-day return period.

Procedure:

Making a return for an exchange or store credit is simple:

  • Get in touch with us at info@dunorthdesigns.com within three (3) days of receiving your order and request a Return Materials Authorization (RMA) form.
  • Complete and submit the RMA to info@dunorthdesigns.com for authorization to return.
  • Once authorized, package the product(s), and include your original receipt and RMA in the parcel and send to Du North

Please Note: Any returned items that are not accompanied by an approved RMA will not be accepted. All returned products will be given in-store credit only.

  • It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.
  • All returns must be shipped within 30 days of order being received by the customer.

Send your return to:

Du North Designs Ltd.
ATTN: RETURNS DESK
PO Box 388
McLennan, AB
T0H2L0

Want more information on the details of what we can and can’t accept as a return? Read up on this post on the distributor blog!